In this section we'll be listing down most of the Frequently Asked Questions.
Question 1: How is the whole Ordering process like? - [ eGuide to Ordering ]
Answer: Please kindly refer to our [ eGuide to Ordering ]
Note: The Closing Order Date will be at the End of every Month and the Average Duration for the Perfumes to arrive will be around the Mid of every Month.
Question 2: How much will I have to pay for the Deposit Amount?
Answer: A Deposit of $30 Per Bottle of Perfume Ordered will be collected from you first. The Balance Amount will be collected from you upon Delivery / Collection.
Question 3: Is it possible for you to Post the Perfumes to me? (Postage)
Answer: Unfortunately the answer is No. Perfumes are Fragile Items and in order for All Customers to receive them in 1 piece, we'll not be sending them out thru Postage.
Note: Default Method of Collection >> Self Collect at Marsiling MRT Station - FREE
Question 4: Is it possible for you to Deliver the Perfumes to me? (Delivery)?
Answer: Definitely..! For Orders of 2 or More Bottles of perfume, a FREE Delivery will be provided (Islandwide Service). However, for Orders of only 1 Bottle of perfume, a Delivery Charge of $6 will be included into your Total Amount.
Note: Default Method of Collection >> Self Collect at Marsiling MRT Station - FREE
Note: Delivery takes place only during the Night time from 7pm onwards.
Question 5: Is there going to be any Discounts if I do order quite a number of Perfumes?
Answer: Listed Below are the Discounts given:
1) For Orders of 5 Bottles or More -> 3% Discount Off the Total Amount + FREE Delivery
2) For Orders of 10 Bottles or More -> 5% Discount Off the Total Amount + FREE Delivery
Question 6: Will there be any hidden charges upon collection of the Bags? (GST, Service Charge, Import Tax, etc)
Answer: Nope. No Additional Charges will be involved. All Prices stated in the Website are all NETT Prices. (Refer to our eGuide to Ordering)
Question 7: I ordered a total of 5 Perfumes..! But upon collection, only 4 of them arrived, why is that so?
Answer: First of all if this scenerio does happen to you, we sincerely apologize for any inconvenience caused. But due to the fact that we're not a Retail Store, we will only get to know the availability of the Perfumes after we've sent out the whole Order. Therefore, some Perfumes may be unavailable upon collection. However not to worry, in this case a FULL Refund of the Deposit for that specific Perfume will be 100% returned to you.
Question 8: What if, after confirmation of Order and suddenly I wish to change, add or remove a Perfume?
Answer: As long as your Order or Ammendments come before the Order is sent out (at the End of every Month), we'll be able to make the necessary adjustments accordingly. But if you do only inform us at a later date, we're sorry that we'll not be able to help. Thank you.
Question 9: Is my Deposit Made going to be safe in your hands? Or is this one of the scam Websites again?
Answer: We know you're concerned over this matter as much as we do. But not to worry at all cos ePetzJoy is a BizFile Registered Company in Singapore. We've been in this Sales Market for more than a year and you can be 100% sure that your Deposit Made will be safe with us.
Question 10: Oops, upon collection I realised that I've ordered the wrong Perfume. Can i change it or ask for a Refund?
Answer: We're sorry to say but no you can't. There will strictly be No Exchange or Refund after Collection. Therefore it is important that you do click on the Correct Checkboxes when Ordering.
Question 11: How is the Payment like?
Answer: After sending out your Order, we'll revert back to you asap either thru SMS or Email to collect a Deposit from you first. The Balance Amount will be collected from you upon Delivery. In cases if the Perfumes goes Out Of Stock upon Delivery, FULL Refunds of the unavailable Perfumes will be returned to you.
Question 12: I have some Feedback to shoot..! How can i have my opinions heard?
Answer: You can make use of our Feedback Form to send us any Feedback or Questions you have in mind. Regardless if it's a Positive or Negative one, please do feel free to send them to us..!
Question 13: It's frustrating that no one is picking up my call when i call on your Mobile time and again..! Why is that so?
Answer: First of all, if this scenario does happen to you, we are sorry for the inconvenience caused and we apologize. The reason why sometimes we aren't able to pick up the call is because we do have our own Full Time Jobs during the day and when it does get busy at times, we might not be able to answer it. We appreciate your understandings and in any cases if we really didn't manage to pick up your call, we'll be really thankful if you could send us your Request or Questions to our email or maybe drop us an SMS..! Upon receiving them, we'll definitely reply as soon as we can.
Question 14: I have already submitted my Order for quite some time. Why hasn't anyone get back to me yet?
Answer: Don't worry. As soon as we've receive your Order, we'll definitely get back to you in the shortest time possible. However, if after 3 days and you still haven't hear from us, please kindly do a re-send of the email to us again (Sometimes it could be the problem of the Mailing agents).
Question 15: What does a Red Star (*) beside a specific link in the Website indicates?
Answer: It means that it is a NEW Link or NEW Feature which has just been implemented into our Website. After a few weeks time the Red Star will be removed.